The Hub’s leadership team is expanding!

Jessica Houari joined the Hospitality Hub in 2021 as Outreach Manager. Prior to joining the Hub team, she worked with Project Soar Morocco, where she oversaw a tenfold expansion in operations, making difficult decisions while always putting clients first. She built a sustainable program model and created effective end-point reporting mechanisms to secure long-term funding, including a $1.6 million expansion grant for work in Syria. Jessica has a Masters of Business Administration from CBU.

Marsha has more than 20 years of successful professional experience in directing, coordinating and implementing programs and services for persons with disabilities and or special needs. Prior to the Hub, Marsha worked at the State of Missouri School for the Blind and was responsible for all residential services, health care services for students, managing staff, and training staff on policy and procedures, trauma, diversity, inclusion of others and leadership development.

Marsha served on the Board of Horizon Housing, an organization that provides housing for homeless adults and their children, for over seven years. She has extensive experience in regulatory compliance, strategic planning, budget management, and has supervised, mentored, and coached hundreds of individuals over her professional career.

Yolanda is a native Memphian and has been in the Hospitality Industry over 17 years, including roles as General Manager and Assistant General Manager of several different hotels. She is a people person and enjoys helping others. Her mission is to inspire others with positive change. She a mother of 2 and has a 2 year old grandson with another on the way in July. Her hobbies are party/event planning, reading, and roller skating.

Duane joins the Hospitality Hub as Facilities & Kitchen Manager. He has been in the food & hospitality business for over thirty-five years. Most recently, Duane worked with Greyhound Food Service for seven years, with McAlister’s Deli as Catering Coordinator for two years, Piccadilly, Grisanti Bola Pasta, and Best Western Hotels. Married seventeen years, Duane has four sons, six grandkids, and four rescue “baby dogs”. Fun fact about Duane is that he lived in Jamaica for ten years!

Serrie is passionate about helping social change organizations tell their story and reach the right audiences.

Originally from Hong Kong, Serrie spent more than a decade working in marketing and communications in the nonprofit sector there.

In 2019, she moved to Memphis to be with her now-husband, where she started her own consulting business to help small nonprofits communicate better and bring their mission to life. Through this work, she has worked on a number of issue areas including child welfare, youth, menstrual health, and refugees.

During the pandemic, Serrie realized that she wanted to do something more hands-on and with local impact here in her adopted home, and she is thrilled to be joining the Hub team!

Outside of work, Serrie also volunteers with the Mariposas Collective to assist asylum seekers who have recently been released from detention as they transit through Memphis and with GIVE 365 to change how individuals think about philanthropy.