GUEST SERVICES · HOSPITALITY HUB

Start with
what you need.

A welcoming place to talk, explore options, and take your next step. Plan your visit GUEST SERVICES · HOSPITALITY HUB

Start with
what you need.

A welcoming place to talk, explore options, and take your next step. Plan your visit

VISIT GUEST SERVICES

A place to begin.

590 Washington Avenue
Memphis, TN 38105

Start at reception. Tell us what you need today, and we’ll help you find the right next step.

Monday–Friday, 9 a.m.–noon and 1–3 p.m. Services pause from noon to 1 p.m. Call before traveling to confirm holiday or event changes.

Documents and mail

What do you need help with?

Request a document

Need help getting an ID or birth certificate? Speak with reception about starting a request and the next steps.

Check an existing request

Already requested an ID or birth certificate? Contact the Hub or speak with reception. Tell the team which document you requested and, if you know it, when you requested it.

Ask about mail pickup

Check with reception about mail services and whether an item is ready before making a trip. Ask the team about pickup arrangements for your situation.

FREE SERVICES. REAL SUPPORT.

Start with what matters to you.

You don’t need to figure out every next step on your own. Our team can help you explore these services and connections.

01

Shelter & housing

Talk with a case counselor about shelter and housing resources and possible next steps.

02

IDs & vital documents

Ask for help navigating applications for state IDs, birth certificates, and replacement Social Security cards.

03

Mail & staying connected

Ask about mail services, or use available phones and WiFi to stay connected.

04

Health & recovery

Connect with partner resources for healthcare, mental health support, and treatment.

05

Benefits & everyday needs

Explore assistance programs and partner services for food and other basic needs.

06

A welcoming place

Find a place to pause, with coffee, restrooms, and a team ready to listen.

Reception desk at the Hospitality Hub

YOUR FIRST VISIT

Come as you are.
Start with a conversation.

Our reception team will ask how we can help and guide you to the right place.

01 Check in

Let reception know what brings you to the Hub.

02 Tell us what you need

If you need a case counselor, we’ll help connect you. Your counselor will listen and learn about your situation.

03 Explore next steps

We’ll talk through available options and work with you on what comes next.

YOUR CHOICES MATTER

Support at your pace.

You can decide which services you want to explore. Declining one service does not mean you cannot ask for help with something else.

BEFORE YOU VISIT

A few things you may be wondering.

Our case counselors can help you navigate the process. Tell us what documents you already have so we can discuss next steps.

Yes. Start by telling your counselor what you need today. We’ll listen and help identify available options.

If you need a safe place to receive mail, ask our team about signing up for mail service. Complete signup before using the Hub as your mailing address. Our team can explain how to collect your mail and keep your service active.

Visit our Get Help page for the partner calendar. Schedules and availability can vary.

Call the Hub or visit our contact page for guidance on connecting someone with services.

Tell reception which document you requested and, if you know it, when you requested it and who helped you. The team can help you ask about the next step.

Contact reception before making arrangements for someone else to collect an item. Ask which pickup options and requirements apply to your situation.

CONNECTIONS THAT HELP

More support, together.

Partner organizations bring additional services and resources to the Hub. Explore the service calendar, or learn how you can get involved.

Want to lend a hand?

Find ways to volunteer or contribute useful items.