The mission of the Hospitality Hub is to connect individuals with the resources they need to begin their journey out of homelessness.

The Hospitality Hub was founded in 2007 to be Memphis’ single point of entry into the Continuum of Care for individuals experiencing homelessness. The Hub partners with nearly 200 organizations in the fight against our community’s most extreme form of poverty. Our innovative programs and effective operations have established us as a leader. We have the capacity and the vision to work alongside civic leaders to get things done on behalf of those we serve. Partnering with the City Council, Mayor Strickland, Mayor Lee, and the County Commission, alongside the NGOs at the Downtown Memphis Commission and the Memphis Medical District Collaborative, the Hospitality Hub is executing the adaptive re-use of the city-owned former vehicle inspection station at 590 Washington Ave into a day plaza, expanded Hub office, and emergency shelter for women. The opportunities of the plaza/shelter at 590 Washington are a great development for Memphis’ most vulnerable population — at the root of these opportunities are the array of core services the Hub offers every single day.

The Hospitality Hub serves all unhoused individuals in the City of Memphis and Shelby County. We see the majority of clients at our main campus at 590 Washington. From here we do extensive case management and offer direct services to help people find a path out of homelessness. Our direct services include but are not limited to providing shelter, referring to shelter, supporting individuals to obtain necessary documents to be eligible for permanent housing, connecting and transporting people to detox, recovery, mental health services, both temporary work and permament jobs. The Hospitality Hub, or as it’s known in this space, “The Hub,” partners with dozens of nonprofits, government agencies, hospitals, universities, and businesses to provide the most effective services and opportunities possible for our unhoused neighbors.