About – Hospitality Hub About – Hospitality Hub

About Us

Our History

The Hospitality HUB is a hospitality, counseling, and resource center for homeless persons and those imminently homeless located in downtown Memphis at 82 N. Second Street. Opening its doors in May 2007, the Hospitality HUB was founded by the Downtown Churches Association (DCA) out of a desire to establish a centralized hub of information and services for homeless persons in Memphis and Shelby County. The HUB is unique in that it serves as a point of entry into the larger network of services offered to the homeless throughout the city. While we are duly proud of our professional paid staff, the Hub owes much of its success to an active roster of volunteers. More than 30 volunteers serve actively at the Hub. During operating hours, 8 to 10 volunteers are present, performing a variety of functions, including serving as intake counselors. Some of our volunteers and two of our staff members are formerly homeless, and are thus able to provide important peer-level support and understanding.

Our Role

  • To warmly welcome each person who comes to the HUB. No referrals are necessary
  • To access the root cause of each guest’s homelessness through an intake interview
  • To make referrals to other social service providers and organizations in the private sector that offer more long-term solutions to problems with mental illness, drug and alcohol addiction, employment and housing

The HUB accepts walk-ins and recruits clients through its own street outreach activities. It serves the entire community and thus accepts referrals from a large number of agencies. Our partner agencies include: Memphis Union Mission, Calvary Rescue Mission, Missionaries of Charity, Salvation Army, Living for Christ, Metro Inter-Faith Association (MIFA), Veterans Administration, Alpha-Omega Veteran Services, Barron Heights, Southwest Mental Health/ Project to Aid in the Transition from Homelessness (P.A.T.H.), Shelby County Services Agency, Memphis Housing Authority, Memphis Health Center, Mobile Homeless Clinic, Dozier House, Genesis House, Cocaine and Alcohol Awareness Program. Inc., Harbor House, Friends for Life, Tennessee Department of Human Services, Case Management Inc., and Synergy Transitional Housing.